1 Topic by Pea&Vey&Q

  • Pea&Vey&Q
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Topic: TAPC issue

I have a Q-host, It's IP address is 192.168.0.1.

I tried to access to it with telnet.

I execute the comands as follows:

telnet 192.168.0.1 802
……
……
……
OK
     i on

Interactive  now on 

                     z  10

Destination  zones:

                             10

                                  x  l  n  3   101  1000

By now, everything is ok, but I don't receive the Q-host's response about paging status.

I expect to receive the status like this (as follows).

" S 1000  PAGE_NEW_REQ
  S 1000  PAGE_ACTIVE
  S 1000  PAGE_TIMEOUT "

But even if the paging process is over, I haven't received the Status above.

How can I do to make the Q-Host to report the status about the Paging process?

Last edited by Pea&Vey&Q (2009-08-24 08:34:53)

2 Reply by Joe Kurta

  • Joe Kurta
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Re: TAPC issue

Things to check...

1) What version of CM your using?
2) Check the log to verify the syntax is being received correctly.  Posting parts of the log in this thread may help.

Thanks,

Joe

3 Reply by JoshM

  • JoshM
  • JoshM
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Re: TAPC issue

You will notice that I have moved all of these "TAPC issue" topics that you created to the ControlMatrix forum where they belong. Also, I went ahead and locked the other ones since it is pointless to have so many topics of the same thing. I imagine that you have received little in response because either no one understands what you are asking or they don't know the answer to the question.

You may notice that Joe suggested posting parts of the log, this does not mean just paste the whole thing in here. However, it would likely help if you would post the relevant parts. Perhaps being more specific and clear about the exact issue that you are having may help.

I certainly don't know the answer, but I definitely had to clean up after you since you posted this topic in several different forums.

Josh Millward
Burnt Orange Studios

JoshM's Website

4 Reply by Joe Kurta

  • Joe Kurta
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Re: TAPC issue

Without knowing the version or configuration of your system, it's difficult to troubleshoot this...  however I do have some suggestions...

Your example appears to use interactive mode, and it's executing a live page

1) Try not using interactive mode.
2) Try using a sequence instead of a live page.

We have found in some scenarios that the paging status messages are not always being received in line with the documentation.  Also the order of status' received don't always match the documentation.  In my test using the above two suggestions we always did receive status but not in the order specified in the documentation.

Hope this helps

Thanks,

Joe

5 Reply by Pea&Vey&Q

  • Pea&Vey&Q
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Re: TAPC issue

Joe Kurta wrote:

Things to check...

1) What version of CM your using?
2) Check the log to verify the syntax is being received correctly.  Posting parts of the log in this thread may help.

Thanks for your replay!

1)The version of my system is 'Release 5_00'

2)here are some logs:

=============================================================
Sun Aug 30 12:05:28 2009 0002         tapc           2 16006 2:PCM.tapc_req_q.16006 open on 4
Sun Aug 30 12:05:28 2009 0002         tapc           2 16006 Operator process started
Sun Aug 30 12:05:33 2009 0100         tapc           2 16006 i on
Sun Aug 30 12:05:36 2009 0100         tapc           2 16006 z 10
Sun Aug 30 12:05:48 2009 0100         tapc           2 16006 x l n 3 101 1001
Sun Aug 30 12:05:48 2009 0008     pagesrvr           2   370 Using request slot 1, Type PAGE_PTT
Sun Aug 30 12:05:48 2009 0008     pagesrvr           2   370 Activating req 1, type PAGE_PTT
Sun Aug 30 12:05:48 2009 0008     pagesrvr           2   370 Dab 101 to 1 zones
Sun Aug 30 12:05:48 2009 0008     pagesrvr           2   370 r1,p3: 10
Sun Aug 30 12:05:48 2009 0008     pagesrvr           2   370 Loc 1 PTT Paging direct to zones
Sun Aug 30 12:07:49 2009 0080     pagesrvr           2   370 Timing out page request in location 1
Sun Aug 30 12:07:49 2009 0008     pagesrvr           2   370 Clearing page in location 1
Sun Aug 30 12:07:49 2009 0008     pagesrvr           2   370 Live page in 1 completed
=============================================================

6 Reply by Joe Kurta

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Re: TAPC issue

Please try my suggestions above your last post and let us know if it helps.

Thanks,

Joe

7 Reply by Pea&Vey&Q

  • Pea&Vey&Q
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Re: TAPC issue

Joe Kurta wrote:

Without knowing the version or configuration of your system, it's difficult to troubleshoot this...  however I do have some suggestions...

Your example appears to use interactive mode, and it's executing a live page

1) Try not using interactive mode.
2) Try using a sequence instead of a live page.

We have found in some scenarios that the paging status messages are not always being received in line with the documentation.  Also the order of status' received don't always match the documentation.  In my test using the above two suggestions we always did receive status but not in the order specified in the documentation.

Hope this helps

Thanks, Joe.

According to your suggestions:

1)I tried not using interactive mode, and I didn't receive the status information.

Here are some logs:
============================================================
Sun Aug 30 12:27:44 2009 0002         tapc           2 25931 2:PCM.tapc_req_q.25931 open on 4
Sun Aug 30 12:27:44 2009 0002         tapc           2 25931 Operator process started
Sun Aug 30 12:28:08 2009 0100         tapc           2 25931 z 10
Sun Aug 30 12:28:20 2009 0100         tapc           2 25931 x l n 3 102 100
Sun Aug 30 12:28:20 2009 0008     pagesrvr           2   370 Using request slot 2, Type PAGE_PTT
Sun Aug 30 12:28:20 2009 0008     pagesrvr           2   370 Activating req 2, type PAGE_PTT
Sun Aug 30 12:28:20 2009 0008     pagesrvr           2   370 Dab 102 to 1 zones
Sun Aug 30 12:28:20 2009 0008     pagesrvr           2   370 r2,p3: 10
Sun Aug 30 12:28:20 2009 0008     pagesrvr           2   370 Loc 2 PTT Paging direct to zones
Sun Aug 30 12:30:21 2009 0080     pagesrvr           2   370 Timing out page request in location 2
Sun Aug 30 12:30:21 2009 0008     pagesrvr           2   370 Clearing page in location 2
Sun Aug 30 12:30:21 2009 0008     pagesrvr           2   370 Live page in 2 completed
=================================================================

2) For my project, I have to use live page, and I tried using sequence page, and I did not receive the status information yet.
Here are some logs:
===============================================================
Sun Aug 30 18:30:07 2009 0002         tapc           1 10676 1:PCM.tapc_req_q.10676 open on 4
Sun Aug 30 18:30:07 2009 0002         tapc           1 10676 Operator process started
Sun Aug 30 18:30:12 2009 0100         tapc           1 10676 z 4
Sun Aug 30 18:30:24 2009 0100         tapc           1 10676 e 0 e /cm/CH-123.wav
Sun Aug 30 18:30:28 2009 0100         tapc           1 10676 e 1 z
Sun Aug 30 18:30:36 2009 0100         tapc           1 10676 x s y 2 102
Sun Aug 30 18:30:36 2009 0008     pagesrvr           1   330 Using request slot 5, Type PAGE_PLAY
Sun Aug 30 18:30:36 2009 0008     pagesrvr           1   330 Activating req 5, type PAGE_PLAY
Sun Aug 30 18:30:36 2009 0008     pagesrvr           1   330 1 message(s) to 1 zones
Sun Aug 30 18:30:36 2009 0008     pagesrvr           1   330 Playing preamble for slot 5
Sun Aug 30 18:30:36 2009 0008     pagesrvr           1   330 r5,p2: 4
Sun Aug 30 18:30:36 2009 0008     pagesrvr           1   330 5 Request system channel 5 play 1 files
Sun Aug 30 18:30:36 2009 0008          csf     11      1   352 PO:5 ://1/cm/waves/PreambleBells2hi.wav
Sun Aug 30 18:30:39 2009 0008          csf     11      1   352 Playback concluded on 5
Sun Aug 30 18:30:39 2009 0008     pagesrvr           1   330 Page request 5 Preamble finished
Sun Aug 30 18:30:39 2009 0008     pagesrvr           1   330 5 Request system channel 5 play 1 files
Sun Aug 30 18:30:39 2009 0008          csf     11      1   352 PO:5 ://1/cm/CH-123.wav
Sun Aug 30 18:31:19 2009 0008          csf     11      1   352 Playback concluded on 5
Sun Aug 30 18:31:19 2009 0008     pagesrvr           1   330 Clearing page in location 5
Sun Aug 30 18:31:19 2009 0008     pagesrvr           1   330 Page play request 5 terminated
================================================================

8 Reply by Pea&Vey&Q

  • Pea&Vey&Q
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Re: TAPC issue

I find some words in the document("TAPC PROTOCOL DEFINITION V5.0"):
<'If licensed, the tapc interface will also supply information on the progress of pages through the paging system'>

According to the word "Licensed", I checked the licenses in my system by executing the command "C n" , and I received the information below:

C n        License type
C 0    106    Number of paging stations
C 1    4    Number of messagenet cards
C 2    1    Redundancy
C 3    0    External Alarms
C 4    0    Telephone interfaces
C 5    1    Courtesy seats
C 6    0    Signage
C 7    1    FIDS
C 8    6    Courtesy voices
C 9    0    Generic signage
C 10    1    Network System Interlinking

So, Is there something about licenses that  I can not receive the information normally?

9 Reply by Pea&Vey&Q

  • Pea&Vey&Q
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Re: TAPC issue

Finally, We got the issue fixed!

We got the 'GSM-10' License Lost, Once I install the 'GSM-10', I can get the Echo Message...

Thanks for everyone's Help!

10 Reply by Joe Kurta

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Re: TAPC issue

Glad to hear it... thanks for the update!

Thanks,

Joe